As a registered user, you mainly have access to technical features that are only available to visitors to a limited extent or not at all. Functions such as compiling and maintaining a watchlist are user-specific.

The deletion of a user account takes place in several steps:

Initiation of the process
The deletion can either be initiated by the user themselves or requested via customer service.

Check of the requirements
Before final deletion, a check is carried out to determine whether the process is permitted. The following aspects, for example, are taken into account:

• legal retention obligations
• current or unfinished subscriptions
• open service requests

Deactivation of the account ("soft close")
If there are no reasons against deletion, the account is initially deactivated. This so-called "soft close" prevents access to the account without data being deleted immediately.

Stage-by-stage deletion of account data
After deactivation, the system begins to gradually delete the information associated with the account.

What applies to older user accounts from 2009-2019?

For user accounts that were created between 2009 and 2019 and include both a registration on the social investment marketplace (e.g. ayondo Social, Social Trading, VMT) as well as with trading partners for real money transactions at that time, the following applies:

Inquiries regarding account deletion or data must also be addressed directly to the respective contractual partner with whom the real money account was held.

The reason for this is the legal independence of these third-party providers and the individual contractual relationship, which is outside our area of responsibility.

Note for registered users To log in to your personal user account, please use the form provided for registration. You simply need the combination of user name and password or the combination of the e-mail address already registered with ayondo and the correct password. 

As an innovative method of secure login, we offer you the creation of a so-called magic link. If you are not yet familiar with this procedure, you can find out more about it here. 

If you are unable to access your user account in any of the ways offered, please contact customer service using the contact form or the email address team3@ayondo.com.

This notice was located directly in the login area until May 2025. Due to the expansion of the FAQ section, this information has been moved to the 'Most frequently asked questions' section.

If you do not yet have a user account with ayondo, you can register with just a few mouse clicks. However, you may also want to take a look around first to get an impression of the many possibilities. Take the time you need. The What's New section or the Visual Sitemap would be a good place to start.

Registered users who have not logged in to their user account for a longer period of time can check the contact details they have stored with ayondo after logging in to their new user account. If these are no longer up to date, you can change them at any time. Please note that ayondo generally communicates exclusively online, primarily via email or the electronic mailbox provided in your user account.

If you no longer wish to use ayondo, we provide you with a convenient solution for deactivating and subsequently deleting your user account. To do this, you can use an explicitly provided function after successfully logging in.

This notice was located directly in the login area until May 2025. Due to the expansion of the FAQ section, this information has been moved to the 'Most frequently asked questions' section.