Awarded Best CX Deployment for the innovative, large-scale implementation at the University of Central Florida, and recognized as Highly Commended for the Voca CIC partnership with AT&T Business

OR YEHUDA, Israel, July 15, 2025 /PRNewswire/ --

Highlights

AudioCodes Voca Conversational Interaction Center (CIC) named Best CX Deployment by CX Today at the 2025 CX AwardsThe winning deployment at the University of Central Florida consolidated 40+ contact center desks and 400 agents into a single Microsoft Teams-based multi-tenant contact center supporting 70,000 students and 10,000 staffVoca CIC also received second place in the Best CX Partnership category as Highly Commended for its collaboration with AT&TThis marks the second consecutive CX Today Award for Voca CIC, following the 2024 win for Best Microsoft Teams Contact Center Solution

Service providers and resellers can leverage AudioCodes Live Platform to deliver reliable PSTN and mobile connectivity to Webex Calling customers

OR YEHUDA, Israel, June 18, 2025 /PRNewswire/ -- AudioCodes (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced that it has achieved multiple certifications for Cloud Connect for Webex Calling, enabling service providers and partners to offer reliable Webex Calling services to their customers. AudioCodes' solutions for Webex Calling are powered by the AudioCodes Live Platform, a white-label, multi-tenant SaaS offering that enables service providers and partners to simplify the delivery of cloud-based voice services, and are underpinned by AudioCodes' global market leadership in session border controller (SBC) technology which ensures reliable, scalable and secure voice connectivity.

Meeting Insights On-Prem uses AI to assist organizations in regulated and security-sensitive industries by automatically producing secure, accurate, and efficient meeting recaps without the use of cloud services  

OR YEHUDA, Israel, April 28, 2025 /PRNewswire/ -- 

Highlights

Meeting Insights On-Prem enables organizations to record, organize, and secure details of their meetings in a centralized and searchable platform, ensuring that the data remains within their infrastructure.Deployed on local servers, the solution ensures full compliance with strict organizational security standards, privacy policies and regulatory frameworks.Advanced generative AI offers automatic transcription, summarization, and actionable insights, improving meeting efficiency and accuracy.Terminology dictionaries, speaker separation, and intelligent punctuation provide accurate transcriptions that are context-aware and suitable for each organization.Built-in tools allow for real-time editing, proofing, and documentation workflows, which assist teams in achieving high transcription accuracy and productivity.Integrates smoothly with telephony systems and contact centers from leading vendors in the UC and CX markets.

OR YEHUDA, Israel, April 7, 2025 /PRNewswire/ -- AudioCodes (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced that it will release financial results for its First Quarter 2025 on Tuesday, May 6, 2025, before the market open on NASDAQ, reflecting the quarterly period ended March 31, 2025. AudioCodes' financial results will be released over the news wires and will also be posted on its corporate website.

 

OR YEHUDA, Israel, March 26, 2025 /PRNewswire/ --

Details

AudioCodes Ltd. (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises ("AudioCodes"), today announced that it has filed its Annual Report on Form 20-F, including its audited financial statements, for the fiscal year ended December 31, 2024 (the "2024 Annual Report") with the United States Securities and Exchange Commission. The 2024 Annual Report can be accessed on AudioCodes' website at http://www.audiocodes.com (under the heading "Investor Relations"). Alternatively, AudioCodes' shareholders may also request a hard copy of the 2024 Annual Report, free of charge, by contacting AudioCodes using the contact details provided at the top of this press release.

Using Microsoft Teams Phone extensibility, a new capability powered by Azure Communications Services for extending Teams Phone to other applications, Voca Conversational Interaction Center brings a more seamless integration between CCaaS and Teams

OR YEHUDA, Israel, March 18, 2025 /PRNewswire/ -- 

Highlights

AudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility.Voca CIC's new support uses Microsoft's latest platform for standardized provisioning, customer onboarding and day-to-day operations for applications integrated with Microsoft Teams Phone.With Teams Phone extensibility, AudioCodes Voca CIC will continue delivering Microsoft Azure AI Services as a built-in offering, coupled with Teams Phone 99.999% uptime.Following an earlier collaboration with Teams Phone via Azure Communication Services (ACS), AudioCodes is delighted to be part of the launch announcement at Enterprise Connect 2025 for this newest innovation from Microsoft.Voca CIC is part of AudioCodes Live Platform, offering a wide range of Microsoft-certified solutions.

Enhancements include integration of information captured in meetings into CRM records and a new mobile app that summarizes face-to-face conversations

OR YEHUDA, Israel, March 17, 2025 /PRNewswire/ -- 

Highlights

Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights recaps with Salesforce CRM and Microsoft Dynamics 365.The integration enables CRM records to be updated directly from Meeting Insights through an intuitive, streamlined process.Data captured from meetings held on leading UCaaS platforms such as Microsoft Teams and Zoom, as well as imported recordings and face-to-face meetings, can be automatically synchronized with the corresponding CRM account, opportunity or lead. This enriches CRM records with detailed meeting information and customer engagement history.The new mobile app client for iOS and Android supports new capabilities such as face-to-face meetings recording and summarization without the need for UCaaS connectivity.The mobile app also supports the uploading of video and audio recordings directly from users' mobile phones.The new capabilities maintain Meeting Insights' enterprise-grade security standards ensuring compliance and data integrity.

Service providers and channel partners can differentiate their offerings to businesses and generate new revenue streams with value-added business services delivered simply and efficiently via Live Platform

OR YEHUDA, Israel, March 12, 2025 /PRNewswire/ --

Highlights

AudioCodes Live services now include AI-powered applications designed to modernize customer experience (CX) and employee experience (EX) for enterprisesLive AI-powered value-added services (VAS) include:Voca CIC – AI-first, omnichannel contact center solution for Microsoft TeamsMeeting Insights - Generative AI-powered intelligent meeting productivity solutionInteraction Insights – Cloud-based compliance and convenience recording coupled with interaction analyticsThese value-added services complement AudioCodes Live certified voice calling services for Microsoft Teams, Webex by Cisco and Zoom Phone customers, as well as cloud voice migration services for enterprise contact center platforms such as GenesysValue-added services are delivered via AudioCodes Live Platform, a service delivery platform for Multi-CaaS environments that includes advanced service automation and AI-based monitoring and analytics tools. Live Platform helps service providers and channel partners accelerate customer onboarding, save costs and significantly reduce time to revenueThe services are delivered on a per user, per month subscription basis, helping to reduce total cost of ownership (TCO)

OR YEHUDA, Israel, Feb. 4, 2025 /PRNewswire/ --

Fourth Quarter and Full Year 2024 Highlights

Quarterly revenues decreased by 3.2% year-over-year to $61.6 million;full year 2024 revenues decreased by 0.9% to $242.2 million.Quarterly service revenues increased by 10.9% year-over-year to $34.2 million;full year 2024 service revenues increased by 8.2% to $130.2 million.GAAP results:- Quarterly GAAP gross margin was 66.2%;- Quarterly GAAP operating margin was 6.7%;- Quarterly GAAP EBITDA was $5.2 million;- Quarterly GAAP net income was $6.8 million, or $0.22 per diluted share; and- Full year 2024 GAAP net income was $15.3 million, or $0.50 per diluted share.Non-GAAP results:- Quarterly Non-GAAP gross margin was 66.5%;- Quarterly Non-GAAP operating margin was 12.2%;- Quarterly Non-GAAP EBITDA was $8.5 million;- Quarterly Non-GAAP net income was $11.6 million, or $0.37 per diluted share; and- Full year 2024 Non-GAAP net income was $27.3 million, or $0.87 per diluted share.Net cash provided by operating activities was $15.3 million for the quarter and $35.3 million for the full year 2024.AudioCodes repurchased 634,533 of its ordinary shares during the quarterly period ended December 31, 2024 at an aggregate cost of $6.0 million.

AI-powered meeting summaries and smart video enhance collaboration and overall organizational productivity

OR YEHUDA, Israel, Jan. 13, 2025 /PRNewswire/ --

Highlights

AudioCodes Intelligent Meeting Room leverages cutting-edge AI technology to enhance in-person and remote participants' experience while increasing productivity through automated meeting summaries.Generative AI integrated with AudioCodes' meeting room devices automatically creates and shares meeting summaries, freeing up in-room participants to focus on ongoing discussions rather than manual note-taking.AI meeting summarization utilizes AudioCodes' Meeting Insights technology transforming online meeting content into a valuable organizational knowledge repository.The solution includes AudioCodes' RXV series unified communications devices designed to deliver a simplified, exceptional hybrid meeting experience.High-quality video devices equipped with visual AI capabilities such as face detection and multi-camera streaming ensure seamless collaboration for all participants.AudioCodes will be demonstrating the Intelligent Meeting Room solution at ISE 2025 in Barcelona on February 4-7, 2025.

OR YEHUDA, Israel, Jan. 6, 2025 /PRNewswire/ --  AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it will release financial results for its Fourth Quarter and Full Year 2024 on Tuesday, February 4, 2025, before the market open on NASDAQ, reflecting the quarterly period ended December 31, 2024. AudioCodes' financial results will be released over the news wires and will also be posted on its corporate website.

OR YEHUDA, Israel, Nov. 6, 2024 /PRNewswire/ -- 

Third Quarter Highlights

Quarterly revenues decreased by 2.2% year-over-year to $60.2 million;Quarterly service revenues increased by 6.4% year-over-year to $32.5 million;GAAP results:- Quarterly GAAP gross margin was 65.2%;- Quarterly GAAP operating margin was 8.1%;- Quarterly GAAP EBITDA was $5.9 million;- Quarterly GAAP net income was $2.7 million, or $0.09 per diluted share. Non-GAAP results:- Quarterly Non-GAAP gross margin was 65.6%;- Quarterly Non-GAAP operating margin was 11.7%;- Quarterly Non-GAAP EBITDA was $7.9 million;- Quarterly Non-GAAP net income was $4.9 million, or $0.16 per diluted share.Net cash provided by operating activities was $7.9 million for the quarter.AudioCodes repurchased 332,709 of its ordinary shares during the quarter at an aggregate cost of $3.6 million.

Meeting Insights' support for Microsoft Teams and Zoom unifies recap across UCaaS platforms and empowers enterprise-wide centralized collaboration

OR YEHUDA, Israel, Oct. 28, 2024 /PRNewswire/ -- Highlights:

Meeting Insights expands support to Zoom meetings, in addition to Microsoft Teams, providing a unified meeting intelligence solution across unified communications as a service (UCaaS) platforms.By supporting both Microsoft Teams and Zoom, Meeting Insights enables organizations to centralize insights from all meeting data, providing a comprehensive view of organizational knowledge and fostering informed decision-making.Key features include AI-powered meeting summaries, action item extraction, cross-platform searchable meeting repository, real-time transcription with speaker identification and "Prep My Meeting" feature for quick context on upcoming meetings.The solution offers enterprise-grade data security, including encryption, role-based access control, and compliance with various regulations.The Zoom-enabled version of Meeting Insights is immediately available for all existing and new customers.

OR YEHUDA, Israel, Oct. 7, 2024 /PRNewswire/ -- AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it will release financial results for its Third quarter 2024 on Wednesday, November 6, 2024, before the market open on NASDAQ, reflecting the quarterly period ended September 30, 2024. AudioCodes' financial results will be released over the news wires and will also be posted on its corporate website.