Frequently asked questions


ayondo markets Limited is authorised and regulated by the Financial Conduct Authority; our FCA register number is 184333.

ayondo GmbH is a tied agent of DonauCapital Investment GmbH and is therefore registered in the intermediaries register of the BaFin.

In the UK:
Our business address is:
ayondo markets Limited, 10th Floor, Linen Court, 10 East Road, London, N1 6AD, United Kingdom
Our registered office address is:
1st Floor, 7-10 Chandos Street, London, W1G 9DQ, United Kingdom

In Germany:
ayondo GmbH, Niddastraße 91, 60329 Frankfurt am Main, Germany

In Singapore:
ayondo Asia Pte Ltd #02-08, 36 Armenian Street Singapore 179934

In Switzerland:
ayondo Holding AG, Baarerstrasse 79, 6300 ZUG, Switzerland

In Spain:
- Paseo de la Castellana, 91, Planta 4ª, Edificio Centro 23, 28046, Madrid (España)
- Sucursal en España, >Vía Augusta 29, planta 6, 08006, Barcelona

We have been trading as ayondo markets Limited since January 2009; our company number is 03148972.

The Social Trading company ayondo GmbH was established in 2009.

Client Money

Yes, your money is safe. As an FCA regulated firm we are obliged to segregate retail client funds from the company funds. Because the safety of your money is our priority, we have taken out additional insurance cover, where client deposits are guaranteed up to a limit of £1,000,000. For more information please read our insurance policy. To read more about our extensive client security measures, have a look at our Security page.

We ensure that stringent controls are in place to secure client money.

Some of these are:

  • Daily internal reconciliations are performed to make sure that we have enough client money to pay all our retail client liabilities as and when requested.
  • Client money is only held in reputable global banks and periodic reviews are carried out to make sure that these banks are in good financial condition.
  • Regular client money reports are submitted to FCA demonstrating our liquidity and solvency.
  • All client money is held on deposit in Trust accounts with banks, so that any creditors of ayondo markets would have no legal right to it nor can ayondo markets use any of this money to cover its obligations, and is subject to controls and procedures required by the FCA.
  • An independent firm conducts annual client money audit

In addition, ayondo markets are covered by the Financial Services Compensation Scheme (“FSCS”). This means that in the unlikely event of ayondo markets being unable to meet its financial obligations, the FSCS could compensate for the shortfall up to £50,000 (or the equivalent in Euro).

At ayondo we are determined to ensure that you trust your money in our hands. With this in mind, we have taken out additional insurance cover, providing cover for up to £1,000,000 per client. It means that client deposits are protected in case of default.

Segregation means your money is kept separate from ayondo markets’ own business money in pooled client money bank accounts. These accounts are maintained with reputed banks. ayondo markets follows ‘normal approach’ specified in CASS 7 of the FCA handbook. Under the normal approach, all the client money is directly deposited into client money account with a bank as soon as possible. A daily internal reconciliation of client money is performed and shortages, if any, are transferred immediately from our own money.

The FSCS is the UK’s compensation fund of last resort for customers of authorised financial services firms. The FSCS may pay compensation if a firm is unable, or likely to be unable, to pay claims against it. This is usually because it has stopped trading or has been declared in default. It is independent of the government and the financial industry, and was set up under the Financial Services and Markets Act 2000, becoming operational on 1 December 2001 (although it still covers claims from before this date). It does not charge individual consumers for using its service.

Please refer to the FSCS website or call 0800 678 1100 for more details.

If ayondo markets goes into liquidation, it would be considered a ‘primary pooling event’ in the FCA handbook. In case of a ‘primary pooling event’, a client’s main claim is for the return of the client money held in the client money bank account. A client may be able to claim for any shortfall against money held in a firm’s own account. For that claim, the client will be an unsecured creditor of the firm. If after the liquidation of the company, any client claim is not settled in full the client could approach the FSCS. The FSCS would be able to cover the shortfall to the extent of £50,000 per person.

Failure of a bank or third party, with which client money is placed by us, is considered a ‘secondary pooling event’ in the FCA handbook. In case of a ‘secondary pooling event’, money held in each general client money bank account and client transaction account (with third parties other than banks) must be treated as pooled. Any shortfall in client money that has arisen as a result of the failure of the bank/third party must be borne by all the clients rateably in accordance with their entitlements. Just like in a Primary Pooling event (as in Q5), clients may approach the FSCS to settle any shortfall. As per current rules the FSCS will compensate up to the extent of £75,000 per person per firm for deposit claims or £50,000 per person per firm for investments. Please refer to the FSCS website for more details.

You can deposit funds instantly on our trading platform TradeHub® using a debit/credit card. Alternatively you can deposit funds via a bank transfer. After opening an account at ayondo markets you’ll receive an Email with detailed descriptions of the different deposit options including bank account details. For more information, or to fund your account now, please go to our Funds Management page.

You can withdraw funds by accessing your account and selecting either a credit/debit card transfer or a bank wire transfer. Please note we do not return funds by cheque and we will only send funds back to source.

CFD Trading

  • Our phone lines are open for trading enquiries between the hours of 2200h on Sunday night and 2215h on Friday night UK time.
  • Our phone lines are open for customer service related queries between 07:00 and 18:00, Monday to Friday. Outside of business hours, please send an email to - your query will then be processed on the next working day.
  • Please send any trading or customer services related queries to the email above.
  • Please note that our online trading service is available 24 hours a day between 2200h on Sunday night and 2215h* on Friday night.

*Trading may be unavailable up to 1 minute before we close at 2215h on Friday night.

You can retrieve your password by going to the TradeHub® Live or Demo login page, select ‘Forgot Password’ and then follow the instructions.

To retrieve your Username, please email our client services department.

Spread Betting

  • Our phone lines are open for trading enquiries between the hours of 2200h on Sunday night and 2215h on Friday night UK time.
  • Our phone lines are open for customer services related queries between 0730h and 1800h Monday to Friday.
  • Customer services related queries made outside 0730h and 1800h Monday to Friday will be dealt with on the following business day.
  • Please send any trading or customer services related queries to the email above.
  • Please note that our online trading service is available 24 hours a day between 2200h on Sunday night and 2215h* on Friday night.

*Trading may be unavailable up to 1 minute before we close at 2215h on Friday night.

You can retrieve your password by going to the TradeHub® Live or Demo login page, select ‘Forgot Password’ and then follow the instructions.

To retrieve your Username, please email our client services department.

Social Trading

With an account size of € 1,000 you can proportionally follow the trades from up to five Top Traders onto your account.

The ayondo auto execution is a technology which enables the trading signal generated by a Top Trader to correspond to a signal to trigger an order for the connected follower account. Due to various factors, this can lead to differences in execution. If the market rate moves between the placing of the trading signal by the trader and the execution signal the resulting price change, known as ("slippage"), it can consequently lead to differences in performance. When assessing a trading strategy, you should take into account that no financing costs are shown on the signal providers profile pages.

Other factors that may lead to differences are:

  • Manual trade intervention by the followers (e.g: changes to stop loss or take Profit parameters).
  • Risk parameterisation of followers by selecting and changing the leverage / risk factor, impacts both the performance and financing costs.
  • Triggering of the Loss Protection (if set).
  • Stopping the portfolio execution.
  • Differences in the accounts base currency between the signal provider and the Follower.
  • Signals that were not forwarded for execution due to excessive slippage caused by e.g. increased volatility.
  • Rounding differences caused by asset allocation in small quantities for example.
  • Other technically related differences.

For more information please refer to the General Terms and Conditions and the Terms and Conditions for the ayondo auto execution service.

On ayondo, Top Traders trade CFDs (Contracts for Difference). A contract for difference is contract between two parties, typically described as "buyer" and "seller", stipulating that the buyer will pay to the seller the difference between the current value of an asset and its value at contract time. Thus, it reflects the precise rate development of the underlying instrument on which it is based without this having to be acquired by investing the relevant capital. Contracts for difference belong to the group of derivatives. In contrast to most other derivatives, however, contracts for difference are not forward transaction contracts because they do not have a due date and they last for an unlimited period. Contracts for difference can be used both for ascending rates (called "going long") and falling rates (called "going short") of the underlying. When trading with contracts for difference, a security payment (margin) must be paid on the underlying position because the issuer or market maker is subject to the credit risk of the investor. Since the margin only constitutes a small part of the underlying's actual value, there is a "leverage effect". ayondo exclusively offers CFDs for highly liquid assets. These include the most common currency pairs, share indices and commodities. 

No, the Trader doesn’t have any access to your account. The trades which he places, he makes exclusively for himself. ayondo makes the trading signals available for you and they can be executed automatically on your own account. You trade yourself in other words.

We can only clearly urge customers to set your Loss Protection. Suppose you have € 1,000 on your account and don’t wish risk more than € 100. Then you’d set your Loss Protection to € 900. Should net liquidation value (account balance + profit or loss on open positions) reach this level, all trades are closed out and no further trades are executed.

  • Our phone lines are open for trading enquiries between the hours of 2200h on Sunday night and 2215h on Friday night UK time.
  • Our phone lines are open for customer services related queries between 0730h and 1800h Monday to Friday.
  • Customer services related queries made outside 0730h and 1800h Monday to Friday will be dealt with on the following business day. Please send any trading or customer services related queries to the email above.
  • Please note that our online trading service is available 24 hours a day between 2200h on Sunday night and 2215h* on Friday night.


*Trading may be unavailable up to 1 minute before we close at 2215h on Friday night.

Spread betting accounts are only available to customers from Great Britain and The republic of Ireland.

You require a separate and new email address to open each new account with ayondo. You cannot register several times using the same email address. This is for security reasons so that only one person can login per email address.

Log into the Social Trading platform and click on your username at the top right. On the page that opens, simply click “Change My Password".

Information for Followers

Automatic execution of trading signals is activated in three easy steps:

  1. Simulate a portfolio of Top Traders

    In the menu bar click "My Portfolio" and then "Create Portfolio". Then select the Top Traders for your portfolio by dragging them with your mouse into your Portfolio. You then see at the bottom of the page the course history of your portfolio-curve, as well as the curves of individual trader’s capital curves. You can alter and change your portfolio as long as you wish until you have your optimal portfolio. Then at the very end of the webpage click "Execute on Demo account”. You can test your Portfolio for 21 days.

  2. Open and connect account

    If you're satisfied with the testing phase, you can now execute your portfolio onto a live account with an account size of £1,000 or more. On the "Create Portfolio" page, simply click "Execute on Live Account", and then follow the account opening process from ayondo markets.

  3. Activate Portfolio

    Once you have finished the account opening process, and you have funded your account, you can finally execute your portfolio. We strongly recommend that you set your Loss Protection as well.

Although traders in the past have not exceeded certain risk ratios, it does not mean however that they will not be exceeded in the future. Before you redirect the trades of ayondo traders onto a large account, you should have at least first used our Demo Account with which you can test your chosen trader over 21 days. Afterwards, you can start from € 1,000 and only later –when you are absolutely sure – invest larger amounts. Apart from that you should be aware that your account is leveraged when you follow your Top Trader with in increased multiple risk factor. 

By changing a position generated by your signal provider (Manual intervention), the position can no longer be controlled by your signal provider. This means that you overtake the control of this position. Unless the position is closed automatically by a StopLoss or Take Profit mechanism you must observe and/or close the position manually yourself when deemed fit. You remain connected to your signal provider and shall continue to recieve further positions executed onto your account. Please be aware that manual intervention may result in differences between the performance of your signal provider (Top Trader) and the follower performance.

No. The connection to your trader stays active automatically and trades will be routed to your broker account even if your PC is switched off. You should set your Loss Protection and use our App while you are away.

To mirror the exact performance of the trader is near to impossible due to the following factors:

At the exact point of connecting your account and activating automatic execution, the traders current open positions can be opened on your account if you wish, but at the current available price. Many customers compare the account connection time with the same time in the traders transaction history. All the trades shown in the transaction history have already been concluded. There is always the possibility of slippage when markets are highly volatile. Slippage means for example when your top trader gets a price of 1.2453, you however get 1.2454, as the moment the trade was entered the Market moved extremely fast thus the price jumped within milliseconds. For these deviations we cannot be held responsible or take any liability.

You can use the demo account for 21 days. After 21 days your demo account expires and no other demo account can be used with your ayondo account.

Yes, during development we focused on creating as near to as possible identical real market conditions. This was achieved by using both live and demo accounts with the same identical execution mechanism and the same data feed. Nevertheless, we cannot guarantee its absolute compliance.

Find Top Traders

Yes. Based on our experience, we know that customers with a small account (e.g. € 1,000) have very different aims to customers with accounts exceeding € 100,000. We often hear from customers with a small account that they want to double the amount in a few weeks, whereas customers with a much bigger account are happy with a performance of e.g. 10 percent per year. Personal objectives also play an important role here.
Anyone wanting to double the value of his account, (100%P/L), also has to take into account the risk of a total loss.

So you can follow a Top Trader (who maybe has a € 400,000 account) with a 1,000 € account proportionally, we have introduced fractional sizes. This is why you can even buy e.g. 0.001 DE30 Units. In this way you can follow an almost exact reproduction of the capital curve (usual market Slippage not considered). Should you have different personal expectations, you can multiple the risk and set it higher (e.g., 4-fold risk compared to the proportionate following).

The following table is particularly interesting now:

My Losses This is the amount of profits I need to make up for my loss...
-30% +43%
-40% +67%
-50% +100%
-60% +150%
-70% +233%
-80% +400%
-90% +900%

As you can see, you now already need 43 percent profits in order to make up for your losses.

ayondo must not and never will express an opinion, or recommend a trader. We always strongly recommend comparing the performance of a trader to his risk before considering a Top Trader. 

The Rankings List filter allows you to compile a list, tailored to your specifications, with which you can view on your page. It is important to always consider a trader's performance in conjunction with his risk - as expressed with the max. drawdown.

Ask yourself which trader you would choose if you had the two following options:

A trader, who in the last twelve months, achieved a performance of 211 percent with a max. drawdown of 25 percent and a volatility of 19 percent.

A trader, who in the last twelve months, achieved a performance of 35 percent with a max. drawdown of 9 percent and a volatility of 5 percent.

Have you got your answer? There is no right or wrong. You are making an individual decision according to your personal risk profile. Simply consider that a higher performance also means higher risk.

No. In principle, what counts are his performance and his risk.

In your watch list your trader’s type of account is displayed next to their profile picture. The trade size is specified as "Stake Size" and includes the local currency. You can of course follow these traders as usual.

The essence of a CFD contact is to compensate for the difference in price value between the time of position opening and closing of the position in the trade's currency. The resulting returns from the trading activites form the basis of the performance chart. The information presented on the profile pages relate to the share price performance. Other costs (financing costs, compensation, ...) are not included in the calculation algorithmus.

Theoretically, a trader can achieve his entire performance in a month and suffer losses in the remaining eleven months for example. In this way, he could still have a positive performance in the end. In the first month, he could achieve 34 percent and in the following eleven months, he could lose one percent each time. His performance over 12 months would then still be positive. As a result, the distribution of the performance over the months plays an important role. After all, ideally, you would like to receive a reliable, continuous return each month. For this purpose, you can look at "Monthly net performance" and the "Distribution of monthly performance" in the profile.

The Top Trader Profile

The ayondo Top Trader profiles are structured like professional hedge fund reports. In general, the following applies: Always compare the historic risk of a financial investment with the return and compare this to a benchmark value (e.g. share indices like the DAX or S&P500).

First of all, the performance history for Top Traders is very important. But keep in mind that profits shown in the history are not necessarily an indication of future profits. Additionally, a percentage performance always relates to a specific time span. A trader who achieved a performance of 45 percent over the last twelve months may also have realised 13 percent in the last 30 days.
Alternatively, another trader may have achieved a performance of 18 percent over six months and then realised 29 percent in the last 30 days. These examples clearly indicate that performance should be viewed across several time spans.

After considering performance in the different time spans, let's take a look at risk. How is risk expressed? The indicators "Maximum drawdown" and "Volatility" are particularly useful for this. 

The max. drawdown describes the highest level of the traders capital curve as a percentage. 

The second important risk indicator is the so-called volatility, i.e. the standard deviation of a row of numbers. In simple terms, it is a measure of the fluctuation of investment products. The lower the fluctuation, the better we can sleep. 

The historical performance of a Top Trader is represented as a graph. This visualisation shows the price performance, achieved by the signal providers' trading returns. The calculation of the data is not displayed in real-time. The information is indicative.

Generally, we can only tell how many trades a trader carries out per month and how long he is on the market for on average based on his past. Additionally, each user can use statistics like the trade history. 
The trading strategy description in the Profile can be helpful, too.

In each trader profile you will find information stating whether they are a spread bet or CFD trader.

"Exit" means that the trader manually closed the position.

The blue symbol stands for "going long", this means that it is a trade betting on rates going up.The red symbol "going short" stands for a trade betting on falling rates.

Essentially, the ‘Trader Risk Score’ (‘TRS’) is primarily based on the money management of a Top Trader and their appetite for (and use of) leverage. We use various smoothing algorithms, so that changes in Top Trader’s behaviour can be reflected almost instantaneously whilst keeping ‘noise’ to a minimum.

This concept can provide Followers with an indication of the associated risk (and consistency) of a Top Traders’ money management. It allows ayondo to alert followers to any significant changes in a Top Trader’s approach to risk.

The TRS continuously aggregates individual Top Trader data over a period of time in order to produce a TRS between 1 (lowest perceived risk), and 10 (highest perceived risk). The score is aimed to reflect the current ‘riskiness’ of the Top Trader. The score does take into account time and therefore, if a Top Trader changes his approach to risk/money management over time, the TRS will change accordingly.

ayondo offers its products on a leveraged basis (only a portion of the overall trade size needs to be lodged as margin). Leverage is set on a per product basis and all Top Traders trade on a standard set of products bearing the same leverage rates. However, the extent to which a Top Trader utilises the overall leverage on his/her account (ratio between cash balance and total size of open positions) differs from one Top Trader to another.

Consider the following two scenarios:

Scenario A:

Top Trader Balance: EUR 100,000
Total Notional Size of Open Positions: EUR 50,000
Open Positions to Balance Ratio: 1:2

Scenario B:

Top Trader Balance: EUR 100,000
Total Notional Size of Open Positions: EUR 2,000,000
Open Positions to Balance Ratio: 20:1

In scenario B, the Top Trader clearly has a much higher exposure to the fluctuation of prices of the products in which he/she holds positions. Both Top Traders are holding the same account balance to collateralise their positions however. As a result, profits and losses are far more likely to accrue (in terms of absolute value and as a % of the overall cash balance) at a much faster and aggressive rate in Scenario B than Scenario A.

The TRS does not give information about whether a Top Trader will make or lose money now or in the future. Rather, it conveys information regarding the sensitivity of the Top Traders account to change in returns and indicates if a trader could potentially be driven by emotions and act irrationally, for example by reinforcing a losing position in order to make up losses, or by putting too much risk on a personal conviction.

My Portfolio

When we talk "Creating a Portfolio", we mean the compiling of several Top Traders for an account. You can find both in the Rankings List and in the trader profiles a button which enables you to place a trader into your portfolio. On the Create Portfolio page, you can look at your portfolio and view a chart of both the individual trader’s capital curves as well as your adjusted aggregate capital portfolio. These capital curves relate directly to the historical past performance.

When compiling a Portfolio, according to the modern portfolio theory of Nobel laureate Harry M. Markowitz,traders with low to negative correlation should be selected for diversification. Markowitz found that the risks of the different investments do not add up but instead can cancel each other out in full or in part, if they respond differently to a future result. As a result, mix your traders that have different risk profiles in your portfolio and who trade Underlyings which do not, or only slightly, correlate.

The Loss Protection is triggered when the account balance (including open positions in profit or loss) reaches or falls below the amount defined by you.

Please note that the portfolio stop loss works in the same way as a stop loss for a trade order. After the Loss Protection is triggered, all open positions initiated by social trading and not subsequently modified by You (e.g. by changing the position’s stop loss or take profit level) are closed one by one. However a closure of any open position can only be executed when the corresponding market is open and tradeable. If one or more markets are closed, then the corresponding position will be closed at the price offered by ayondo markets when the market re-opens at the start of trading the next trading day.

The Loss Protection is not a Guaranteed Stop. The value chosen by You as your Loss Protection does only represent the threshold value at which the closing of all positions will be initiated. Therefore the actual amount after all positions were successfully closed may be less than the value chosen by You as your Loss Protection due to the state and movement of the corresponding markets at the time of closure of your positions.

Please also take into account that any position opened or modified by you, will not be closed by the Loss Protection process as described above.

For the avoidance of doubt, all orders are executed in accordance with ayondo markets terms and conditions

The losses displayed from the Trader refer to the Trader account size and quantities traded by him. The trades routed through and executed onto your ayondo markets account are set proportionally in accordance to your account size. You only trade in relative proportion to your personal account size.

As soon as you disconnect your trader and have open positions from him, all open positions will be closed.

Here you see no difference. In your trading account the trading amounts, as well as currencies are adjusted accordingly to your followers account. (E.g. a "CFD € follower" adds a "Spread betting trader GBP" to their portfolio. In "my live/demo account" all positions are specified in CFD units and Euros).

Yes. As a follower you can change the Stop-Loss and Take Profit levels to suit your needs. Simply log into the trading platform TradeHub with your user data and amend the open position by clicking on it and selecting "Linked Orders". It is also possible to close the positions generated by your signal providers. In order to do this you can either close it via the TradeHub platform or via the open trades overview section on the ayondo social trading website. An exception to this is if you use the Follow the Follower function. Here it is not possible for a portfolio owner to make changes.

Information for Top Traders

Your career will start automatically when you enter your first trade.

No Top Traders are employed or have a contract with ayondo. ayondo exclusively provides the platform on which the traders can offer their trades. They trade totally independently.

Contrary to popular belief, most followers don’t look for the trader with the highest performance. Instead, they look for a smooth curve with low drawdowns and little volatility. This can even be at the expense of performance. Continuity is another important aspect. You will not win many customers if you only enter a few trades every 20 days. Continuously work your way up to the highest trading career level and the hard work will be worth it.

The following values must be taken into account in your risk strategy because followers pay particular attention to them:

Max. Drawdown:
The Maximum Drawdown is the deepest level of the capital curve measured in percent. An example: The balance of a trader is €150,000 and his biggest loss was €24,000 (making his balance €126,000). This means that his max. drawdown was 19.04%. You can now draw conclusions about his risk profile because, if a trader risked 19.04% in the past, in order to achieve his performance, it is likely that he will do this again in future. Every follower should take this into account.

Volatility portrays the standard deviation. In simple terms, it shows the value of fluctuations in percent. We recommend using comparative values. E.g. how volatile was the DAX in the same analysis period (look for the VDAX – volatility DAX). Or how volatile was gold etc. Sharpe Ratio: The Sharpe Ratio compares performance in relation to volatility and then compares it to investments without risk (e.g. German Federal Bonds). If the value exceeds 1.0, it is worth investing in, in contrast to a risk free investment.

Performance Continuity:
Followers prefer a performance of five percent each month rather than 30 percent in one month and -6 percent the next month.

You only appear in the Rankings List if you have completed at least one trade. Afterwards your new position appears directly in the ranking lists.

Please go to "My compensation". Here, for each trade that was automatically routed through, the volume and your commission is displayed. The more followers you have, the higher the volume. Real Money Traders have a higher compensation than Virtual Money Traders. The following month, you can create an invoice for the previous month. The minimum invoicing amount is €/GBP 25. Please send the invoice to ayondo GmbH, Niddastrasse 91, 60329 Frankfurt am Main, Germany.

Please note that the "My compensation" page is only available once you have begun trading and have followers.


To de-activate the Top Trader Profile please click on the link below to delete your account. You must be logged in.

You can not re-start your Trading Career. It starts with your first trade and finishes upon deletion of your ayondo profile. In the course of your Trading Career you can slip back to the previous level, or jump up a further level.

No, for regulatory reasons, it is not possible to contact traders directly in order to avoid the risk of match-fixing etc.

Go to "Trade Entry" and then click on "Buy" if you want to enter a long position, or on the "Sell" price when you want to enter a short position. In the dialog box that opens, you can select important data such as market or limit orders, stop loss and take profit.

Simply click on button “Add Underlying”. A menu will then drop down from above in which you can select your further Underlyings.

The following risk parameters apply when entering orders:

  • The risk per position (Risk per Trade, RPT) must not exceed 10%.
  • The overall risk of all open positions may not exceed 50%.
  • The maximum number of open positions may not exceed 40.
  • A maximum of 25% margin of the total capital can be used for positions overall.
  • If the capital available for trading sinks below 20% of the initial deposit (equivalent reference value € 100,000) no further positions may be opened.